What RMM is, and why you need it

If you have ever worked with a Managed Services Provider before, you may have heard someone use the term “RMM.” RMM stands for Remote Monitoring and Management, and it comes in the form of a toolset that your MSP uses to keep track of your network, its users and any potential security threats. It may sound a little intrusive at first, but it’s one of the many tools that your MSP uses to ensure your network infrastructure is reliable and your business data is safe from outsiders.

RMMs include tools such as remote access and control, logging, security management, automated system and software updates. It’s all part of a comprehensive solution to ensure that your business stays ahead of the competition.

Kraken uses TacticalRMM, a free and open-source platform designed to help us monitor your PCs without incurring massive per-user fees. This gives you piece of mind, without breaking the bank.