KRAKEN VALUES LONG-TERM PARTNERSHIPS OVER QUICK TRANSACTIONS
We are an independent, full-service IT consulting firm that looks past technology-focused metrics to deliver lasting value to our business partners. Our goal is simple: to provide technology that scales with your business growth, provide strong after-care support, take responsibility for our actions, hold ourselves accountable, and act with integrity in everything we do.
WHAT WE DO
First and foremost, we are a full-service IT consulting firm. First, we discuss your long-term business goals, analyze your technology stack for potential bottlenecks and pain points, and suggest a solution that will more closely align with your goals and reduce major bottlenecks. Our solutions do not depend on any particular brand or manufacturer for implementation. We are also able to act as project managers, where we plan, organize and execute your solution to our agreed-upon specifications and budget. Kraken also provides after-care support for all of our solutions.
It takes time and effort to build relationships. Our goal is to add lasting value to your long-term business goals and implement solutions that will grow and scale with your business.
LASTING VALUE FOR YOUR BUSINESS
Managing the IT lifecycle can be complex. Servers, desktop computers and network equipment are expected to last for 3 to 5 years, and anything after that is typically pure luck. Creating lasting value in an IT lifecycle is no small order. Everything needs to work just right. Our consultants are experts in their fields and have highly specialized experience to back up everything we suggest. We keep track of the IT lifecycle of your equipment for you and suggest upgrades on your oldest equipment first.
Likewise, we don’t just make changes and hope for the best. We analyze your system for bottlenecks and security issues, providing you with actionable recommendations based on evidence, not anecdotes. If you agree with our recommendations, they become part of our scope of work. Our scope of work clearly defines the work to be executed.
AFTERCARE MATTERS
Post-implementation aftercare support can make a huge difference in an IT project’s success or failure. We take full responsibility and accountability for the success of our work. Our service contracts include routine system maintenance and software patching to keep everything up to date, and we are willing to partner with local managed IT providers if you wish to go beyond simple maintenance and patch management.